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eBay listing errors and how to resolve them
eBay listing errors and how to resolve them

Problems & Solutions

Written by eBay
Updated over a week ago

When you create new or revise the existing listings via eBaymag, a warning message may be returned by eBay. In most cases, eBaymag has no control over these messages and simply displays the errors that eBay sends.

Here are some error examples and their solutions:

You've exceeded your monthly zero insertion fee listings allotment on %{site}
Read our guide on how to allow paid insertion or increase the number of zero insertion fee listings

Error 21919188: It looks like you've reached the number of items you can list. You can list up to N items this month. Request to list more

This error message suggests that you have exceeded the selling limit you have on eBay. The limit is shared between all eBay sites. When you try to submit a listing via eBaymag, it can be rejected by eBay due to limitations. To resolve this error, you can either set quantities in stock to 1 in order to save limits or contact eBay customer support for further assistance regarding your limitations. Learn more about selling limits

Error (240):
The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you use email or social media links in a title or description. This error can also occur if your item is in violation of legislation in some countries.

To solve the problem, you need to check the title and description text and exclude restricted words, following the hints from the error description. If it didn't help contact eBay customer support for further assistance.

You are not opted into Business Policies. To continue using this feature please opt in using the following link:

Follow the above link and click "Get started". You would be opted in to use Business policies immediately. Then, re-list your listings with errors.

Error (21919262):

The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this email address so that buyers can pay you
1) Make sure your PayPal address is entered and spelled correctly in your automatic payment method on eBay
2) Confirm your email address with Paypal. This is what an unconfirmed email address looks like in PayPal:

Error (21919303): The item specific %Name is missing. Add %Name to this listing, enter a valid value, and then try again.
Check if eBaymag picked the right category for the listing. If the category is not valid, pick another one manually.
If the category is valid, you need to add the required specific to your listing. You can do it in the Specifics section of your item. If the required specific is not relevant to your item simply put "Does Not Apply" as the value and click "Save changes".

Cannot suggest a category for the listing on %{site}
Read our guide on how to pick the right category manually

Error (10068): Email address cannot be used for PayPal payments at this time.
This error message is coming from eBay and it refers to the PayPal email address that you had set up on eBay. The error message implies that the PayPal account is either not in good standing, or needs to be reviewed.

In order to resolve this issue, please first check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).

If your email address is correct, go to the PayPal website, log in, check the status of your account and resolve any issues there.

Once resolved, try listing your items in eBaymag again.

Error 107: The category isn’t valid, select another category.

Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error. Here you can find the changes made to categories and see if any of those that you use have been changed. The only possible workaround for this problem is to select another category.

Error (21916293): Lvis validation blocked.

Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits have been reached. Contact eBay Customer Support to find out the exact reason why the listing was blocked.

Error (21916884): Condition is required for this category.

When you list an item in some eBay categories, you must specify its condition. Conditions differ by item category, please check this eBay documentation to find out more: Item conditions by category and Item Condition IDs and Names.

To resolve this problem, just specify the actual condition for each item via eBaymag. We convert this description to those required by a specific category on the corresponding eBay site.

Error (121): You will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.

This error may come up if you are a new seller and creating a listing for the first time, as eBay requires sellers to set up a payment method to pay their listing fees. To resolve this issue, learn how to set up automatic payments on eBay. After that, you will be able to continue listing via eBaymag.

Error (640): We noticed that you don't have a payment method set up with your eBay account. As soon as you take care of this, you'll be able to list more items.

Most likely, you need to set up a payment method on eBay — either via PayPal or a credit card so that eBay can charge seller fees. Click on the following link to learn how to set up automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, please relink it via eBay as the PayPal authorizations to your eBay account might have been revoked and need a renewal. After completing these tasks, try listing your items again.

Error (21916328): Please specify a valid return policy.

eBay obligates you as a Business seller to accept returns. This error may appear if your Return Policy is set to Returns Not Accepted.

You need to navigate eBaymag > Orders & Shipping > Shipping Policies and set "Returns Accepted" for each policy used in listings with this error.

Error (21916260): Shipping service cost exceeds $XX.X maximum allowed for selected category.

The reason is that eBay restricts shipping fees in certain categories. You have to lower your shipping fees within eBay's maximum allowed limits. Many sellers even decide to include shipping costs in the product prices and then use free shipping. Additional information can be found on eBay's Maximum shipping costs help page.

Error (21919309): %Specific should contain only one value. Remove the extra values and try again.

One of your specifics contains several values (e.g. Color: Red, Green, Blue), while eBay requires only one. Leave only one value for this specific or divide several values using "/" (Red / Green / Blue). The specific won’t be changed in your original listing.

The product has no images
If your item has been imported from eBay, first check are there any images in the original eBay listing. If the original listing has images but eBaymag does not, delete the listing, import it again and please contact eBaymag support.
If there are no images in original listings, add them on eBay first.

If your item has been created manually via eBaymag or Excel you can add images in the product form.

Error (640): A hold has been placed on your eBay account.

If eBay places a hold, restriction, or suspension on your account, it also sends you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in My Messages. Learn more about account holds and restrictions

Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
eBay has identified that either the ISBN, EAN, or UPC of the item you’re trying to list is incorrect. Open the listing and add the appropriate ISBN (EAN, UPC) to your item, or just leave this field blank.

Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.

Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.

These errors occur when your item had no variations before but now has them or vice versa. The listing cannot be updated due to breaking the validation rules. The only workaround to this problem requires ending the item on eBay and re-listing it again.

Error (21916585): Duplicate custom variation label.
This error occurs when you modify the item's variations via eBay instead of making changes via eBaymag. Now, when submitting data to eBay from eBaymag, there is conflicting information on both platforms.

The best workaround for this problem is to remove an item from eBaymag, and re-import items from eBay to eBaymag to update the stock. During the re-import, we would skip the products that already exist in eBaymag, and add the missing products (including the deleted one). Then try listing the item again.

Error (21919067): It looks like this listing is for an item you already have on eBay. We don't allow listings for identical items from the same seller to appear on eBay at the same time. If you'd like to list more than one of the same item, create a multi-quantity fixed price listing.

This error means that you already have an active eBay listing for this item. Navigate eBaymag > Items > Filters and filter by name of the item. In the filtering results you’ll find duplicated items and will be able to delete one of them.

Error (21916734): Variation pictures cannot be removed during restricted revise.

This means that you can not change your pictures or remove variations if you have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction. The only option would be to end this listing and create a new one.

Error (21916587): Missing name in the variation specifics or variation specifics set.
This error may appear during a Revise / Relist action if a name of a variation specific (such as Color, Size, etc) differs from those you have used before.

For example, initially a specific name in your item variation was Color, but later it was changed to Colour. In accordance with eBay regulations, such a variation name won’t be accepted.

To resolve this problem you can change the initial variation label name in your item or stop it and list it again as a new one.

Error (21920272): Users with a low feedback rating are not allowed to list an item with Fixed Price format.

There are minimum requirements to list a Fixed Price item. You are automatically qualified if you have a minimum feedback rating of 10 or are ID Verified. Wait until you have a feedback rating of 30 or more and have been a registered user for at least 14 days or verify your ID to list multiple quantity Fixed Price items.

Error (73): The price in the listing is either invalid or below the minimum price of 1,00 EUR.

Most sites have a minimum price of 1 euro or 0.99 British pounds. This error occurs when the price of the item, converted to the international currency is below the limit. Increase the price of items on different sites to satisfy the local restrictions.

Error (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.

As a result of the translation, the condition description of your item in some languages has exceeded the limit of 1000 characters. Try to shorten the condition description and relist your item.

Error (10007): Sorry, something went wrong. Please wait a moment and try again.

This message indicates an error on the eBay server side, not an error in your listing. Wait a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs again.

Variation have undefined price

This message may appear when you import Auction style items without Buy it Now price. eBaymag allows importing Auction style listings but they can be listed on other international sites in Good 'Til Cancelled format only and must have a price. So to resolve this, specify the price of your listing in eBaymag.

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